Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Other options might be available on checkout depending on the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Up Style My Life (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://upstylemylife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 150 countries around the world*
*with some exceptions
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@upstylemylife.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@upstylemylife.com
Отличны чехол, быстрая доставка! Посмотрим как будет защищать!
Preciosa
Качество хорошее
Хороший чехол, до Питера 5 дней шло. Доставили до квартиры.
Приехало в хорошо запечатанном пакете. Размер практически подошёл, в длину немного большой, но ничего страшного. Цвет у чехла яркий, материал плотный, приятный. Были небольшие проблемы с доставкой, написала продавцу, он сразу откликнулся и помог.
Very nice fabric and workmanship. When I try it on the suitcase, I will upload a photo and additional comment.
Качество отличное. Немного большеват, показалось, но вспомил что чемодан может увеличиваться в размере. В общем - всё ок.
доставка сверх быстрая, три дня. сшито хорошо, ткань плотная, сидит плотно, на чемодан 20 брал размер с.
Спасибо
Чехол мал, не тянется вширину
доставка неделю курьером в Челябинск. качество хорошее
Супер быстрая доставка. Доставка курьером на дом. Ткань чехла плотная. Посмотрим как будет в обслуживании. Продавца рекомендую.
Thanks!
Для 2хколесных чемоданов нужно немного перепрошить под колеса, т.к.ткань попадает на колеса. Качество отличное
Все отлично, размер соответствует. Принт яркий, доставка очень быстрая
Очень быстрая доставка. Курьер принес домой. Качество замечательное, плотный материал. Принт яркий, мы очень довольны
Замечательные плотные чехлы. Качество супер, доставка быстрая, отправка мегабыстрая! Продавец умничка, все понравилось! Единственное, что оранжевый чехол оказался немного больше, но это не критично!
Пришёл за 2 дня в Московскую область, подошёл идеально на маленький чемодан, ткань плотная, что очень хорошо. Я в восторге, буду заказывать ещё)
красивый, ткань плотная , но для маленького чемодана Eberhart прорезь для верхней ручки - не подходит, с выдвигающейся ручкой все в порядке.
Доставка в СПБ до двери- 2 дня. Единственный минус- Боковая ручка не на месте (видно на фото)
28 июля заказала, получила 12.08 в Челябинскую область,чехол плотный яркий.
Качество отличное!Не эксплуатировали.
Очень хороший чехол. Пришёл за несколько дней. Спасибо продавцу
Супер быстрая доставка курьером до квартиры. Чехол отличный, качество достойное. Спасибо продавцу, рекомендую.
качественный чехол, хорошо тянется. картинка хорошо пропечатана, соответствует описанию